Frequently Asked Questions

What sizes do the washable pet pads come in?

We offer three sizes to suit different needs:

• Small: 18" x 24" - Perfect for puppies, toy breeds, and small dogs
• Medium: 24" x 36" - Ideal for medium dogs and multiple small dogs
• Large (XXL): 36" x 48" - Best for large dogs, senior dogs, and full room coverage

Tip: When in doubt, size up! Larger pads provide better coverage.

How absorbent are the pet pads?

Our 4-layer design is highly absorbent:

• Top layer: Quick-dry microfiber that wicks moisture away
• Middle layers: Super-absorbent core that holds liquid
• Bottom layer: Waterproof TPU backing prevents leaks

Each pad can absorb multiple accidents before needing to be washed.

Are the portable blankets really waterproof?

Yes! Our portable blankets feature:

• Water-resistant Polartec® fleece top layer
• Waterproof backing to protect from ground moisture
• Perfect for beach, camping, picnics, and outdoor events

They'll keep you dry on damp grass, sand, or stadium seats.

What colors do the portable blankets come in?

We offer four beautiful colors:

• Rose Quartz (pink)
• Classic Blue
• Charcoal Grey
• Midnight Black

Are your products eco-friendly?

Absolutely! Our products are designed with sustainability in mind:

• Reusable - eliminates single-use disposables
• Durable - built to last for years
• Washable - 100+ washes guaranteed
• Reduces landfill waste significantly

One washable pad replaces hundreds of disposable pads!

How do I place an order?

Ordering is easy:

1. Browse our products and add items to your cart
2. Click the cart icon to review your order
3. Click "Proceed to Checkout"
4. Enter your shipping and payment information
5. Review and confirm your order

You'll receive an order confirmation email immediately.

What payment methods do you accept?

We accept:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through encrypted connections.

Can I cancel or modify my order?

Yes, but you need to act quickly:

• Contact us within 24 hours of placing your order
• Email: support@thetrendyden.com
• Once shipped, you'll need to follow our return process

Do you offer bulk discounts?

Yes! Contact us for bulk pricing on orders of 10+ items. Perfect for:

• Dog breeders
• Pet shelters and rescues
• Veterinary clinics
• Pet boarding facilities

Can I use a discount code?

Yes! Enter your discount code at checkout in the "Discount Code" field before completing your purchase. Codes cannot be applied after an order is placed.

How much does shipping cost?

Australian shipping rates:

• Orders under $79: $9.95
• Orders $79+: FREE!
• Express shipping: $14.95 (1-3 business days)

International shipping available - rates calculated at checkout.

How long does shipping take?

Delivery times:

• Processing: 1-2 business days
• Standard Australian: 3-7 business days
• Express Australian: 1-3 business days
• International: 7-14 business days

Do you ship internationally?

Yes! We ship to:

• United States
• New Zealand
• Most other countries (contact us for availability)

International orders may be subject to customs duties and taxes.

How do I track my order?

Once your order ships, you'll receive:

• Email with tracking number
• Link to track your package
• Estimated delivery date

You can also track your order by logging into your account.

My tracking says "delivered" but I didn't receive my package. What do I do?

Don't worry! Here's what to do:

1. Check with neighbors or household members
2. Look around your property (sometimes left in safe spots)
3. Check your mailbox or parcel locker
4. Contact us immediately if you still can't find it

We'll investigate with the carrier and resolve the issue.

What is your return policy?

We offer a 30-day money-back guarantee:

• Return any item within 30 days of delivery
• Items must be unused and in original packaging
• Full refund or exchange available
• 100% satisfaction guaranteed

How do I return an item?

Easy return process:

1. Email us at returns@thetrendyden.com
2. Include your order number and reason for return
3. We'll send you return instructions within 24 hours
4. Ship the item back to us
5. Receive your refund within 5-7 business days

Who pays for return shipping?

It depends:

• Defective items: We pay
• Wrong item sent: We pay
• Change of mind: Customer pays
• Size exchange: Customer pays

Can I exchange for a different size or color?

Yes! Contact us and we'll help you exchange your item. We'll hold your new item while we wait for the return to arrive.

How long does a refund take?

Refund timeline:

• We receive your return: Day 0
• Inspection: 1-2 business days
• Refund processed: 5-7 business days
• Bank processing: 3-5 additional days

Total time: approximately 10-14 business days from when we receive your return.

How do I wash the pet pads?

Washing is easy:

1. Shake off any solid waste
2. Machine wash in cold or warm water
3. Use regular detergent (no fabric softener)
4. Tumble dry on low or hang to dry

Tip: Wash before first use to maximize absorbency.

How many times can I wash the pads?

Our pads are guaranteed for 100+ washes! Many customers report using them for 200+ washes with proper care.

Can I use fabric softener or bleach?

No, please avoid:

• ❌ Fabric softener (reduces absorbency)
• ❌ Bleach (damages fibers)
• ❌ High heat drying (can damage waterproof layer)

✅ Use regular detergent and low heat or air dry.

How do I clean the portable blankets?

Simple care instructions:

• Machine wash cold
• Tumble dry low or hang to dry
• No bleach or fabric softener
• Iron on low if needed (avoid waterproof backing)

How many pads do I need?

We recommend:

• 1-2 pads: For occasional use
• 3-4 pads: For daily use (rotate while washing)
• 5+ pads: For multiple dogs or heavy use

Having multiple pads lets you always have a clean one ready!

Will my dog chew the pads?

Our pads are durable, but not chew-proof. Tips to prevent chewing:

• Supervise your dog initially
• Secure edges with furniture or tape
• Provide appropriate chew toys
• Use positive reinforcement training

Most dogs quickly learn these are not toys!

Do the pads have a non-slip backing?

Yes! Our waterproof TPU backing provides excellent grip on most surfaces. For extra security on very smooth floors, you can use rug grippers underneath.